Refund Policy

Returns

Unfortunately we can’t offer you a refund or exchange.

Also note that these are fragile items and there is good probability of breakages. We strongly recommend that you take enough time and decide to order these items. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. As the items are fragile and customized it is highly advisable that you make sure you need the items and then order with us. We discourage return of items for the above reasons

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ESTLights, sales@est.net.in

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There will be NO exchanges done 

 

Shipping

To return your product, you should mail your product to:

Citi Brilliant Ltd. Hong Kong (Head Office):
20th Floor, Central Tower, 
28 Queens Road, Central Hong Kong
Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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